Title: Test Center Administrator (TCA) -Benefit Eligible -31.5 hrs. weekly approximate hours Location: 1111 Elm St., SUITE 32A, West Springfield, MA 01089 Wage & Benefits: $17.72/hour + Full Benefits Schedule: Monday, Tuesday, Wednesday 8pm - 5pm AND Saturday 8am-4pm
Join PSI – A Global Leader in Testing Solutions
At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.
About the Role
As a Test Center Administrator (Exam Proctor), you'll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.
Role Responsibilities
Welcome test takers and explain testing procedures clearly. Verify IDs and maintain strict exam security protocols. Set up workstations and troubleshoot technical issues with internal teams. Supervise exams and ensure compliance with PSI policies. Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations). Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center. Provide support for test takers with accessibility needs.
Knowledge, Skills and Experience Requirements
High school diploma or equivalent. US citizenship is required. Customer service experience preferred (training provided). Strong communication skills and attention to detail. Ability to remain calm under pressure and handle sensitive situations. Basic computer skills; Microsoft Office experience is a plus. Physical ability to stand/walk for up to 40% of your shift. Commitment to exam security and compliance.
Benefits & Perks
Competitive pay + comprehensive benefits (medical, dental, vision). Paid time off and retirement plans (401(k), pension). Flexible scheduling and work-life balance. Career development and training opportunities. Wellness programs and global initiatives. Volunteer opportunities and community engagement.
Why You'll Love Working Here
At PSI, you're more than an employee—you're part of a global team making a real impact. We value integrity, growth, and purpose. If you're ready to join a company that invests in your future, apply today!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
...Job Description Job Description seeking an experienced CNC Mill Set-Up Programmer to join our Plant 3 team on 1st shift. This role programs, sets up, and operates horizontal CNC milling equipment to produce precision-machined turbine and power generation components...
...Wheel Loaders in support of safe and efficient completion of construction projects. Essential Job Accountabilities Safely operate... ...with attention to detail. Ability to work, day, swing, and night shifts (occasionally extended hours). Ability to work in...
...At Aspen Dental, we put You First, offering the security and job stability that comes... ...When you join our team as a Denture Lab Technician, you will have the opportunity to give back... ...patient satisfactionOversee your own laboratoryFabricate dentures from impression to insert...
...A boutique digital agency is seeking a talented UI/UX Web Designer to join their remote team. The ideal candidate will lead the design process from creation to layout, focusing on innovative website designs for diverse clients. A strong portfolio and 5+ years of experience...
...projects, which may include medium and high voltage substation construction, up to $10 million. Responsible for coordination and... ...be able to work scheduled hours, with overtime and potential night shifts, as required, on short notice. This is a safety-sensitive...