Job Description

KPS Global, LLC is seeking a dedicated and experienced Mgr Field Service to join our team on a full-time, regular basis. As a leader in our field service management team, you will play a crucial role in maintaining the high standards of service and quality that our clients have come to expect. This management position involves overseeing a team of field service technicians, ensuring that all installations, maintenance, and repair work are completed efficiently and to the highest standards. You will be responsible for managing all aspects of field service operations, including scheduling, resource allocation, and customer relations. Your goal will be to optimize service delivery, enhance customer satisfaction, and drive operational excellence. As a Mgr Field Service, you will also be expected to contribute to continuous improvement initiatives, develop and implement service protocols, and ensure compliance with safety regulations. You will work closely with other departments to coordinate efforts and share best practices. This role does not require travel, allowing you to focus on local operations and team management. The position is at-will, offering stability and the opportunity for professional growth within the company. The ideal candidate will have a strong background in field service management, excellent leadership skills, and a commitment to delivering exceptional service. KPS Global, LLC values integrity, teamwork, and innovation, and we are looking for an individual who shares these values and is eager to lead our field service team to success.

Required Skills

• Proven leadership and team management abilities
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to analyze and solve problems effectively
• Knowledge of field service software and technology
• Proficiency in project management
• Understanding of budgeting and financial management
• Commitment to providing high-quality customer service
• Familiarity with industry safety standards and regulations
• Ability to implement continuous improvement processes
• Technical expertise relevant to the company's services
• Capacity to work under pressure and meet deadlines

Required Experience

• A minimum of 7 to 10 years of experience in field service management
• Proven track record of managing a team of field service technicians
• Experience in scheduling, resource allocation, and operations management
• Demonstrated ability to develop and enforce service protocols
• History of improving service delivery and customer satisfaction
• Prior experience with safety compliance and regulatory adherence
• Background in working with cross-functional teams and departments
• Experience in budget management and cost control
• Familiarity with the specific industry served by KPS Global, LLC
• Previous accountability for team performance and project outcomes
• Experience in training and professional development of staff
• Strong technical background with the ability to troubleshoot and resolve complex issues

Qualifications:

• Proven leadership and team management abilities
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to analyze and solve problems effectively
• Knowledge of field service software and technology
• Proficiency in project management
• Understanding of budgeting and financial management
• Commitment to providing high-quality customer service
• Familiarity with industry safety standards and regulations
• Ability to implement continuous improvement processes
• Technical expertise relevant to the company's services
• Capacity to work under pressure and meet deadlines

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